Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Orders are not processed on weekends and holidays. Products ship within 1-3 business days.
During Sales/promotions, processing times may take up to 7 business days. BLACK FRIDAY WEEKEND/CYBER-MONDAY: Processing times may take up to 7 business days.
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will lead to prosecution fully of the law.
Your billing and shipping address must match to complete a transaction on this site.
All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 3-4 business days for orders to be delivered after the order processing time-frame for the product in question. Orders would be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and shipped via USPS as well, unless otherwise stated by the customer. Beyond Pretty Hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please call us immediately at 1-800-427-5761. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent.
Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time-frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.