How do I return an item?
Original sales receipt must accompany returns.
We accept returns for exchange 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support toll-free (800) 427-5761 immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.
Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be exchanged.
Customer is responsible for all shipping costs if seller is not at fault.
Refund and Exchange Policy
Wigs are FINAL SALE
All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain intact as it was received by the customer). Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:
For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Beyond Pretty Hair verifies and agrees that the product is defective in any way, Beyond Pretty Hair will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Beyond Pretty Hair will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Beyond Pretty Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.
Limitation of Liability
Beyond Pretty Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Beyond Pretty Hair Extensions will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Beyond Pretty Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Beyond Pretty Hair INC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.